Customer Service
Customer service is based on ensuring customer satisfaction with a product or service, where customer service is done through various operations with the customer, such as making sales or returning a purchase, and can be prepared in various forms, such as: telephone calls, personal communication, or through self-service systems, and is an important part of maintaining relationships and continuity with customers, to ensure the continuity of the company's success, and customer service personnel are the part that interacts directly with customers, representing their image.
Tips for providing excellent customer service
Dealing with the iPod client
Customer service begins with a smile when the customer deals with the employee face-to-face, where the employee greets the customer with a warm greeting when he sees it, with assistance if requested, but when dealing by phone, the smile can be shown in the voice so that the employee can appear friendly with the customer.
Staff training
Training customer service staff and other employees is very important to teach them the right way to deal with different customer problems, and staff are equipped with the tools they need to provide good customer service.
Listen well
Listening is one of the simplest secrets of customer service, as the employee listens to the customer even when he speaks out, as well as listening to what the customer does not say through his signals, and monitoring signs of resentment as he speaks.
Pueestal,
Failure to meet deadlines is a sure way to lose customers quickly, as you must ensure that the work can be completed on the specified time and time or even before the scheduled date, if the customer is given a date to fill out orders, or repair a service or product, and if the deadlines are not confirmed, you should contact the customer quickly, clarify the situation, and try to set another date and time.